<![CDATA[Touchwork Knowledge Base]]> en Wed, 11 Feb 2026 16:13:01 +0000 <![CDATA[Video: How to Login to Your Touchwork Account]]> https://touchwork-knowledge-base.helpspace-docs.io/article/1/video-how-to-login-to-your-touchwork-account

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/1 Mon, 07 Oct 2024 22:10:13 +0000 <![CDATA[How to Enable Guided Access - Kiosk Mode - Follow these steps to turn on Guided Access for iPad kiosk mode.]]> https://touchwork-knowledge-base.helpspace-docs.io/article/22/how-to-enable-guided-access-kiosk-mode Enable Guided Access

Open Settings and select "Accessibility" in the list on the left-hand side of the screen.

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In Accessibility, scroll right down to the bottom of the featured list until you find "Guided Access" near the bottom (In the General Section).

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]]> https://touchwork-knowledge-base.helpspace-docs.io/article/22 Wed, 10 Sep 2025 17:42:06 +0000 <![CDATA[How to Add and Link Allergens to Products]]> https://touchwork-knowledge-base.helpspace-docs.io/article/20/how-to-add-and-link-allergens-to-products

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/20 Mon, 11 Aug 2025 15:59:00 +0000 <![CDATA[How to Register a New Student and Link Allergens]]> https://touchwork-knowledge-base.helpspace-docs.io/article/21/how-to-register-a-new-student-and-link-allergens

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/21 Thu, 21 Aug 2025 18:24:00 +0000 <![CDATA[How to Add a New Standard User]]> https://touchwork-knowledge-base.helpspace-docs.io/article/19/how-to-add-a-new-standard-user

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/19 Tue, 19 Aug 2025 22:46:00 +0000 <![CDATA[How to Log Out of Your Kinetica Clickscan Configuration]]> https://touchwork-knowledge-base.helpspace-docs.io/article/18/how-to-log-out-of-your-kinetica-clickscan-configuration On your home page, long press (press down on the screen for up to 5 seconds) in the center of the app logo at the top of your screen.

You may feel your phone vibrate.

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Depending on your...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/18 Tue, 24 Jun 2025 16:36:30 +0000 <![CDATA[Adding Your Kiosk Configuration to an iPad]]> https://touchwork-knowledge-base.helpspace-docs.io/kiosk-configuration-ipad Install Kinetica ClickScan on your iPad

iOS/iPhone users: Search for Kinetica ClickScan in the App Store or use this link:

https://apps.apple.com/us/app/kinetica-clickscan/id1522067710

Once the app is downloaded and you go through...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/17 Mon, 12 May 2025 16:52:00 +0000 <![CDATA[How to Apply Dashboard Date Filters]]> https://touchwork-knowledge-base.helpspace-docs.io/apply-dashboard-date-range Apply a Dashboard Date Filter


Navigate to your preferred dashboard and select the filter icon located on the upper right hand side of the page.

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Click on the date filter dropdown to reveal your available date filters.

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There are quick...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/16 Mon, 19 May 2025 23:23:29 +0000 <![CDATA[How to Apply and Remove Dashboard Data Filters - Filtering your dashboard allows you to focus on the information that matters most. By applying filters, you can customize your view to display only relevant data, making it easier to spot trends, identify outliers, and draw meaningful conclusions.]]> https://touchwork-knowledge-base.helpspace-docs.io/apply-and-remove-data-filters Apply a Dashboard Data Filter


Navigate to your preferred dashboard and select the data filter icon located on the upper right hand side of the page.

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Click on the data filter dropdown to reveal your available data filters.

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Clicking on the data filter...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/14 Mon, 19 May 2025 23:19:48 +0000 <![CDATA[How To Add Template Responses - Build your template response library in seconds to handle any customer scenario]]> https://touchwork-knowledge-base.helpspace-docs.io/article/13/how-to-add-template-responses THE MANAGE RESPONSE MESSAGES PERMISSION IS NEEDED TO ADD TEMPLATE RESPONSES

PLEASE CONTACT SUPPORT TO REQUEST THE NEEDED PERMISSIONS.

Select System then Messaging:

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Select Response Messages:

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Select Add New to add a new Template Response:

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Enter a name for the New Template Response - this will be the identifier...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/13 Thu, 24 Apr 2025 00:16:33 +0000 <![CDATA[How to Use Template Responses - Template responses are pre-written messages you can use to quickly reply to common customer inquiries.]]> https://touchwork-knowledge-base.helpspace-docs.io/article/12/how-to-use-template-responses Using Template Responses from the Dashboard

Select the respond icon on the feedback listing:

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Select Load Response in the Direct Message window:

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This will reveal the Load Message dropdown:

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Select the dropdown to reveal the list of available template responses:

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Click on the...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/12 Wed, 23 Apr 2025 23:23:46 +0000 <![CDATA[How to Respond to Feedback and Add Feedback to Screens - Dashboard]]> https://touchwork-knowledge-base.helpspace-docs.io/article/6/how-to-respond-to-feedback-and-add-feedback-to-screens-dashboard

TextandTell gives you the power to respond to your customer feedback.
Our Screen feature allows you to display these communications onsite.

Best practice: Respond to feedback directly first, then set your screen response.
Touchwork Feedback Dashboard

The Touchwork Feedback Dashboard provides different views for your customer feedback.

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Your feedback may...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/6 Mon, 07 Oct 2024 23:55:02 +0000 <![CDATA[Video: Linking Users From Another Company Profile - Creating a new user may be blocked if the email address is already associated with an existing Touchwork account.]]> https://touchwork-knowledge-base.helpspace-docs.io/article/11/video-linking-users-from-another-company-profile Creating a new user may be blocked if the email address is already associated with an existing Touchwork account. In such cases, these users need to be linked from another company profile instead of creating a new account.

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/11 Tue, 15 Oct 2024 19:42:50 +0000 <![CDATA[Video: How to Respond to Feedback and Add Feedback to Screens - Dashboard]]> https://touchwork-knowledge-base.helpspace-docs.io/article/10/video-how-to-respond-to-feedback-and-add-feedback-to-screens-dashboard

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/10 Tue, 08 Oct 2024 00:12:54 +0000 <![CDATA[Video: AI Insights - How to Generate AI Suggested Responses]]> https://touchwork-knowledge-base.helpspace-docs.io/article/9/video-ai-insights-how-to-generate-ai-suggested-responses

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/9 Tue, 08 Oct 2024 00:11:34 +0000 <![CDATA[Video: Generating Prize Draws and Contacting Winners]]> https://touchwork-knowledge-base.helpspace-docs.io/article/8/video-generating-prize-draws-and-contacting-winners

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/8 Tue, 08 Oct 2024 00:10:06 +0000 <![CDATA[How to Respond to Feedback and Add Feedback to Screens - Notifications]]> https://touchwork-knowledge-base.helpspace-docs.io/article/7/how-to-respond-to-feedback-and-add-feedback-to-screens-notifications TextandTell gives you the power to respond to your customer feedback.

Our Screen feature allows you to display these communications onsite

Best practice: Respond to feedback directly first, then set your screen response.

If assigned, you will receive notifications when customer feedback is received. You can respond directly and set your screen responses from this notification.

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/7 Tue, 08 Oct 2024 00:08:56 +0000 <![CDATA[How to Request the Deletion of Your Data]]> https://touchwork-knowledge-base.helpspace-docs.io/article/5/how-to-request-the-deletion-of-your-data If you are an end user of one of Touchwork's products, then you can directly ask for your information to be deleted from our systems by simply sending an email to support@touchwork.com requesting that all data be deleted that is associated with your given email address or mobile...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/5 Mon, 07 Oct 2024 23:50:53 +0000 <![CDATA[Video: How to Download Dashboard PDF and CSV Reports]]> https://touchwork-knowledge-base.helpspace-docs.io/article/4/video-how-to-download-dashboard-pdf-and-csv-reports

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/4 Mon, 07 Oct 2024 23:49:55 +0000 <![CDATA[How to Remove Linked Users from a Location]]> https://touchwork-knowledge-base.helpspace-docs.io/article/3/how-to-remove-linked-users-from-a-location How to Remove Linked Users from a Location

Click "LOCATIONS" on the sidebar for Touchwork

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Click the User Number in the USER column for the location you are editing.

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You will get a pop-up with all of the linked users for the location.

Select MANAGE to edit the linked users.

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Checked boxes next to the users...

]]> https://touchwork-knowledge-base.helpspace-docs.io/article/3 Mon, 07 Oct 2024 23:47:07 +0000