How To Add Template Responses

THE MANAGE RESPONSE MESSAGES PERMISSION IS NEEDED TO ADD TEMPLATE RESPONSES

PLEASE CONTACT SUPPORT TO REQUEST THE NEEDED PERMISSIONS.

Select System then Messaging:

Select Response Messages:

Select Add New to add a new Template Response:

Enter a name for the New Template Response - this will be the identifier for the response in the Load Message dropdown - and press OK:

Feel free to add a description for the Template response or a note for any future administrator:

These notes are for internal use only and is not visible in the message windows.

Select Settings to set the Template Response content:

Click on the Message Subject text box to enter the Message Subject (for email responses)

Click on the Message Content text box to enter the text editor:

When your message is complete - select Save Changes:



You can set the Template Message order in the Load Message dropdown by setting the List Sort Order:

You can also Restrict the Availability of your template response to a specific campaign, Template Responses are not restricted by default.

Once completed, select Close Window and you're all set! You've completed adding a new Template Response.